At Blue Star MedTech Solutions, we believe that exceptional customer service is the key to our success. We are fully committed to delivering a world-class customer experience, making customer support our top priority. Trust and reliability are values that are deeply ingrained in our heritage, and we strive to ensure that our customers always benefit from our commitment to these values.

Value-Added Support

With over three decades of service experience, our highly skilled service engineers are trained by our principals to cater to any system or technical issues that our customers may face. Our service team is always available to support customers with any queries they may have regarding our product portfolio. We understand that timely and effective customer service is crucial for building long-lasting relationships with our customers, and we are dedicated to delivering the highest level of customer support possible.

At Blue Star MedTech Solutions, we are proud of the reputation we have earned as a trusted provider of high-quality products and exceptional customer service. We are committed to going above and beyond to meet our customers’ needs and exceed their expectations, and we are constantly striving to improve our processes to deliver even better customer service in the future. Whether you need assistance with product selection, installation, or ongoing support, our dedicated service team is always here to help.

Being a service provider, expert factory-trained service engineers are always available for Customer Service with Expertise in over 500 Installations & Maintenance. Large Government Projects, Private/Government Hospitals & Private Diagnostic Centres are being served with fully efficient Service & Installation Teams.

  • ‘Customer Delightness’ is being primarily focused on the Centralised Service Quality Team to ensure Customer Satisfaction is maintained & improved.
  • ‘Digital Service Experience’ is ensured to make service transactions more transparent & Customer friendly.
  • Customer-Company connect is being promoted by providing a WhatsApp platform to Customers to reach out to Company Headquarters for their concerns.
  • Service Quality is being ensured & monitored with established Systems & Processes KPI like TAT/PMS/CSI/Spares Delivery etc.
  • A variety of Service offerings are available as per customer convenience.
  • Immediate Remote application support / Protocol Experts are also being provided as per need for Critical Incidences to tackle urgencies.

Global Partners

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