Customer support is Blue Star E&E’s number one priority, and the company is fully committed to delivering a world-class customer experience. Trust and reliability are the topmost heritage values of the Company, from which Customers are always being benefited.

With over three decades of service experience, the company’s highly skilled service engineers are trained by its principals to cater to any system or technical issues. Blue Star E&E’s service team is always available to support customers regarding any queries on its product portfolio.

Value-Added Support

Being a service provider, expert factory-trained service engineers are always available for Customer Service with Expertise in over 500 Installations & Maintenance. Large Government Projects, Private/Government Hospitals & Private Diagnostic Centres are being served with fully efficient Service & Installation Teams.

  • ‘Customer Delightness’ is being primarily focused on the Centralised Service Quality Team to ensure Customer Satisfaction is maintained & improved.
  • ‘Digital Service Experience’ is ensured to make service transactions more transparent & Customer friendly.
  • Customer-Company connect is being promoted by providing a WhatsApp platform to Customers to reach out to Company Headquarters for their concerns.
  • Service Quality is being ensured & monitored with established Systems & Processes KPI like TAT/PMS/CSI/Spares Delivery etc.
  • A variety of Service offerings are available as per customer convenience.
  • Immediate Remote application support / Protocol Experts are also being provided as per need for Critical Incidences to tackle urgencies.
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